Pricing Policy

Our pricing is value based.

This means that, for services accessed as a Site Pass holder, a CIMS client and/or a Preferred Provider, you as a customer pay us what you consider our services are worth to you. That is not all - you remunerate us after you have used or had the opportunity of using the services.

Price indication

If you are uncertain of the monetary value of the services, you may request a price indication from us for guidance.

Billing and payment practice

After the end of every calendar quarter, we send you an e-mail with payment instructions. You thereafter forward us the amount that you find adequate for the services provided and consumed.

No or too low value leading to cancellation

In case you do not attach any value or, in our opinion, a too low value to our services, your Site Pass will be revoked. In case a payment is made and we consider the amount to be too low, you will not receive a refund.

For CIMS customers not fully appreciating the CIMS service, the business relationship will be terminated at the end of the next calendar month.

Changes to our pricing policy

If our Pricing Policy changes, we will notify all users by posting the new policy on our web site, www.financialfactory.com. Please check back here periodically to review our latest policy.

How to contact us in pricing matters

If you would like to contact us concerning our pricing and practices, please e-mail us at billing@financialfactory.com.